Reporting & Exporting in MaestroQA

Create various team, individual, and group QA reports and exports

9 articles in this collection
Written by Domenic Nucci, Denmore Mcdermott, and Matt

Using Folders to Organize Custom Charts

How to use folders to organize custom charts

Written by Matt
Updated over a week ago

Standard Reports

Average Grading Time Report

Written by Matt
Updated over a week ago

Reporting on Tickets in MaestroQA

Use the new reporting dashboard to more easily gain actionable insights!

Written by Matt
Updated over a week ago

Team Trends/Overview Report

Quick article on Team Trends/Overview Report

Written by Matt
Updated over a week ago

Agent/Group Details Chart

Walkthrough of Setting Up Agent/Group Details

Written by Matt
Updated over a week ago

QA Breakdown

Guide to QA Breakdown Chart

Written by Matt
Updated over a week ago

Agent Engagement Reporting

Monitor your support team's interaction with Ticket Reviews at scale to drive QA engagement and bolster the feedback loop

Written by Denmore Mcdermott
Updated over a week ago

Exporting Ticket Information

Exporting Raw Scores

Understand in more detail the information provided in the raw data export.

Written by Domenic Nucci
Updated over a week ago

Custom Ticket Attribute Exports

Choose which custom attributes to include from your helpdesk when exporting QA data

Written by Denmore Mcdermott
Updated over a week ago