Reporting & Exporting in MaestroQA

Create various team, individual, and group QA reports and exports

14 articles in this collection
Written by Domenic Nucci, Matt, and Heli Munshi

Using Folders to Organize Custom Charts

How to use folders to organize custom charts

Written by Matt
Updated over a week ago

Appeals Dashboard

Take analytics on your appeals workflow to the next level through improved appeals reporting!

Written by Heli Munshi
Updated over a week ago

Ticket Level Agent Engagement Report

Learn how to create Ticket Level Agent Engagement Reports

Written by Heli Munshi
Updated over a week ago

Grader Performance Dashboard

Get a deep overview on the performance and results of your grading workflow and team in a single, convenient dashboard view.

Written by Heli Munshi
Updated over a week ago

DSAT Dashboard

Deep dive into your bad CSAT tickets to identify drivers and find opportunities for improvement!

Written by Heli Munshi
Updated over a week ago

QA Performance Dashboard

Understand how your agents are performing by dissecting QA score in many different ways in a single, convenient dashboard view.

Written by Heli Munshi
Updated over a week ago

Standard Reports

Average Grading Time Report

Written by Matt
Updated over a week ago

Reporting on Tickets in MaestroQA

Use the new reporting dashboard to more easily gain actionable insights!

Written by Matt
Updated over a week ago

Team Trends/Overview Report

Quick article on Team Trends/Overview Report

Written by Matt
Updated over a week ago

Agent/Group Details Chart

Walkthrough of Setting Up Agent/Group Details

Written by Matt
Updated over a week ago

QA Breakdown

Guide to QA Breakdown Chart

Written by Matt
Updated over a week ago

Agent Engagement Reporting

Monitor your support team's interaction with Ticket Reviews at scale to drive QA engagement and bolster the feedback loop

Written by Heli Munshi
Updated over a week ago

Exporting Ticket Information

Exporting Raw Scores

Understand in more detail the information provided in the raw data export.

Written by Domenic Nucci
Updated over a week ago

Custom Ticket Attribute Exports

Choose which custom attributes to include from your helpdesk when exporting QA data

Written by Heli Munshi
Updated over a week ago