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Reporting & Exporting in MaestroQA
Reporting & Exporting in MaestroQA
Create various team, individual, and group QA reports and exports
+1
14 articles in this collection
Written by
Domenic Nucci,
Matt,
Heli Munshi
and 1 other
Using Folders to Organize Custom Charts
How to use folders to organize custom charts
Written by
Matt
Updated over a week ago
Appeals Dashboard
Take analytics on your appeals workflow to the next level through improved appeals reporting!
Written by
Heli Munshi
Updated over a week ago
Ticket Level Agent Engagement Report
Learn how to create Ticket Level Agent Engagement Reports
A
Written by
Anna Prisco
Updated over a week ago
Grader Performance Dashboard
Get a deep overview on the performance and results of your grading workflow and team in a single, convenient dashboard view.
Written by
Heli Munshi
Updated over a week ago
DSAT Dashboard (in beta)
Deep dive into your bad CSAT tickets to identify drivers and find opportunities for improvement!
Written by
Heli Munshi
Updated over a week ago
QA Performance Dashboard
Understand how your agents are performing by dissecting QA score in many different ways in a single, convenient dashboard view.
Written by
Heli Munshi
Updated over a week ago
Standard Reports
Average Grading Time Report
Written by
Matt
Updated over a week ago
Reporting on Tickets in MaestroQA
Use the new reporting dashboard to more easily gain actionable insights!
Written by
Matt
Updated over a week ago
Team Trends/Overview Report
Quick article on Team Trends/Overview Report
Written by
Matt
Updated over a week ago
Agent/Group Details Chart
Walkthrough of Setting Up Agent/Group Details
Written by
Matt
Updated over a week ago
QA Breakdown
Guide to QA Breakdown Chart
Written by
Matt
Updated over a week ago
Agent Engagement Reporting
Monitor your support team's interaction with Ticket Reviews at scale to drive QA engagement and bolster the feedback loop
Written by
Heli Munshi
Updated over a week ago
Exporting Ticket Information
Exporting Raw Scores
Understand in more detail the information provided in the raw data export.
Written by
Domenic Nucci
Updated over a week ago
Custom Ticket Attribute Exports
Choose which custom attributes to include from your helpdesk when exporting QA data
Written by
Heli Munshi
Updated over a week ago