MaestroQA ✨

Save this resource as a guide to kickstart your Reporting needs! Quickly access links to articles detailing each of our reports.

Intro to Reporting in MaestroQA

How do you design custom reports in MaestroQA? Read this article to find out!

Read this article to learn how to report on markdowns in Maestro!

How to use folders to organize custom charts

Take analytics on your appeals workflow to the next level through improved appeals reporting!

Learn how to create Ticket Level Agent Engagement Reports

Get a deep overview on the performance and results of your grading workflow and team in a single, convenient dashboard view.

Deep dive into your bad CSAT tickets to identify drivers and find opportunities for improvement!

Understand how your agents are performing by dissecting QA score in many different ways in a single, convenient dashboard view.

Create various team, individual, and group QA reports and exports

Discover how this report can give you insight into your Graders' feedback!

Use the new reporting dashboard to more easily gain actionable insights!

Quick article on Team Trends/Overview Report

Walkthrough of Setting Up Agent/Group Details

Monitor your support team's interaction with Ticket Reviews at scale to drive QA engagement and bolster the feedback loop

Understand in more detail the information provided in the raw data export.

Choose which custom attributes to include from your helpdesk when exporting QA data