Reporting & Exporting in MaestroQA

Create various team, individual, and group QA reports and exports

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14 articles in this collection
Written by Domenic Nucci, Matt, Heli Munshi and 1 other

Using Folders to Organize Custom Charts

How to use folders to organize custom charts

Written by Matt
Updated over a week ago

Appeals Dashboard

Take analytics on your appeals workflow to the next level through improved appeals reporting!

Written by Heli Munshi
Updated over a week ago

Ticket Level Agent Engagement Report

Learn how to create Ticket Level Agent Engagement Reports

Written by Anna Prisco
Updated over a week ago

Grader Performance Dashboard

Get a deep overview on the performance and results of your grading workflow and team in a single, convenient dashboard view.

Written by Heli Munshi
Updated over a week ago

DSAT Dashboard (in beta)

Deep dive into your bad CSAT tickets to identify drivers and find opportunities for improvement!

Written by Heli Munshi
Updated over a week ago

QA Performance Dashboard

Understand how your agents are performing by dissecting QA score in many different ways in a single, convenient dashboard view.

Written by Heli Munshi
Updated over a week ago

Standard Reports

Average Grading Time Report

Written by Matt
Updated over a week ago

Reporting on Tickets in MaestroQA

Use the new reporting dashboard to more easily gain actionable insights!

Written by Matt
Updated over a week ago

Team Trends/Overview Report

Quick article on Team Trends/Overview Report

Written by Matt
Updated over a week ago

Agent/Group Details Chart

Walkthrough of Setting Up Agent/Group Details

Written by Matt
Updated over a week ago

QA Breakdown

Guide to QA Breakdown Chart

Written by Matt
Updated over a week ago

Agent Engagement Reporting

Monitor your support team's interaction with Ticket Reviews at scale to drive QA engagement and bolster the feedback loop

Written by Heli Munshi
Updated over a week ago

Exporting Ticket Information

Exporting Raw Scores

Understand in more detail the information provided in the raw data export.

Written by Domenic Nucci
Updated over a week ago

Custom Ticket Attribute Exports

Choose which custom attributes to include from your helpdesk when exporting QA data

Written by Heli Munshi
Updated over a week ago