MaestroQA ✨

Save this resource as a guide to kickstart your Reporting needs! Quickly access links to articles detailing each of our reports.

Intro to Reporting in MaestroQA

Read this article to learn how to report on markdowns in Maestro!

Reporting on Markdowns

How do you design custom reports in MaestroQA? Read this article to find out!

Custom Reporting in Maestro

How to use folders to organize custom charts

Using Folders to Organize Custom Charts

Learn how to create Ticket Level Agent Engagement Reports

Ticket Level Agent Engagement Report

Take analytics on your appeals workflow to the next level through improved appeals reporting!

Appeals Dashboard

Get a deep overview on the performance and results of your grading workflow and team in a single, convenient dashboard view.

Grader Performance Dashboard

Mass Export Automation Results and Assignment Tracking

Deep dive into your bad CSAT tickets to identify drivers and find opportunities for improvement!

DSAT Dashboard

Understand how your agents are performing by dissecting QA score in many different ways in a single, convenient dashboard view.

QA Performance Dashboard

An article to guide you through the next age of Performance Dashboards

Performance Dashboard 2.0

This article will run through the new Agent Experience with our new Performance Dashboard update

Changes in Agent Experience with Performance Dashboards

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David Chitwood

Domenic Nucci

Create various team, individual, and group QA reports and exports

Reporting & Exporting in MaestroQA

Discover how this report can give you insight into your Graders' feedback!

QA Feedback Report

Creating a QA + CSAT Trend Report

Learn more about how Grading Time is calculated for Agent QA and Grader QA

Understanding Grading Time

Use the new reporting dashboard to more easily gain actionable insights!

Reporting on Tickets in MaestroQA

Quick article on Team Trends/Overview Report

Team Trends/Overview Report

Walkthrough of Setting Up Agent/Group Details

Agent/Group Details Chart

QA Breakdown

Monitor your support team's interaction with Ticket Reviews at scale to drive QA engagement and bolster the feedback loop

Agent Engagement Reporting

Standard Reports

Understand in more detail the information provided in the raw data export.

Exporting Raw Scores

Choose which custom attributes to include from your helpdesk when exporting QA data

Custom Ticket Attribute Exports

Exporting Ticket Information

MaestroQA Homepage

MaestroQA Blog

MaestroQA Dashboard

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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